|You may return a product within thirty (30) days of its being shipped
to you, if it is:
• Damaged or defective
• Not what you ordered and in unopened and resellable condition (see
To make a return:
-- First, contact Meru
Customer Service within 30 days by sending email to:
or by calling us at
781-784-3462 (Massachusetts area)
-- Please have the
following information available. (Include this information in
• Invoice number
• Name and address
• Email address (if you have one)
• Phone number
• Product name
• Reason for return
-- Contact us before returning
your purchase. We will assign a Return Authorization
Number, and tell you where to send it. This varies by product.
-- The item must be unopened,
unless you are returning something that is defective.
“Unopened” means, for example,
that video shrink wrapping and CD edge seals are intact.
“Defective” means, for example,
CD’s that don’t play, videos with bad picture or sound, or unopened product that was damaged in
shipment. If your product appears to be defective, please
describe the defect when contacting us.
-- Enclose the
merchandise and the original packing slip/invoice in a sturdy package
(preferably the original package), and return as per instructions from
We will credit your account upon receipt of the returned item.
Please note that we cannot refund original shipping and handling
charges, and you are responsible for all costs associated with return
shipment. We are unable to accept COD returns, or items returned